Do you smile when you go to work?



Last week I got to do a bucket list type activity.

Wait – back it up..     Years ago I really wanted to see the Three Tenors (Pavarotti, Domingo, Carreras) live.   With Luciano’s passing it wasn’t going to happen.  I missed out.

This past December when I saw Andrea Bocelli was coming to Minneapolis in six months, I bought tickets the moment they went live. I wasn’t going to miss the opportunity a second time.

Honestly I really didn’t know what to expect.  All I knew is I thought he had a great voice and I hadn’t yet had the opportunity to see someone of that caliber and genre live.  I just had high hopes it would be a great memory.

Speaking of…

My short term memory is pretty poor, but my long term memory for extraordinary events is pretty close to photographic.   I remember every last detail. As the performance started, I wondered what memory I would take with me.   Would it be Bocelli’s powerful voice?   The perfect union of singer and orchestra?   The crazy overpriced, but yet mediocre drinks?????

Ironically, I came to hear; but what I walked away with was what I saw.

His smile.

Soon after his birth in 1958, Bocelli, 57, was diagnosed with congenital glaucoma which made him partially blind. He then lost his vision completely at the age of 12 years after he was hit on the head during a game of football.   Because if this, the conductor escorts Bocelli on and off stage multiple time during the performance – it’s clearly well rehearsed.

What will always stick with me is, as he was being escorted on and off stage to thunderous applause, is Bocelli’s most genuine and appreciative smile.

This guy truly loves what he does!

How many of us have Bocelli’s passion and love for what we do?   And – if we don’t, how many of us have the courage to change it?


Sure you’ve done stuff – but are you any good???



I look at resumes all day long.


It’s what I’ve been doing professionally for the past 15 years.  In that time I’ve seen some pretty interesting, funny, and down right shocking stuff on a resume; including the enthusiastic young admin with an “eticulous attention for detail”.  Mistakes happen – but when you’re calling out your awesome, you better be spot on!

People are more savvy these days with resume content – but ironically the thing most frequently left off resumes are what hiring managers care about most.

The results!

We know what you did – From company to company, most jobs are pretty homogeneous.  What separates you from the field is how awesome you were in doing these “things”!

Brag – but be honest.  Without the results, we have no way of knowing if you were great, average, or just plain lousy on the job.

You redesigned a sales process?  Cool!  What happened as a result?  You added a new business segment your first quarter?  Excellent!  How did that increase revenue?  You came up with a new way to process invoices?  Right on!  How much time did it save?

The purpose of a well written resume is to make a hiring manager say “ok, I really need to call this person because they will make an impact on the job”!

So don’t forget the results – your new manager won’t!



Dear online apply: you’ve made my job search process suck…

focus boy small

Show of hands for those who had a great experience with online apply in their last job search!   Anyone?  Anyone?  Bueller???

I’m dating myself now, but in the olden days a person just mailed in their resume and waited, then called, and with any luck got an interview. Pretty simple right?

Along came the internet and all the cool tools meant to aid the process of applying for a job actually turned a simple process into a highly complex, frustrating, and convoluted one.  Corporate America got super excited about inserting a technology solution into a human recruiting process and forgot the one thing that should have been the primary focus: the human!

An unanticipated casuality in this tech revolution is your friendly corporate recruiter.  While automation has increased, recruiting budgets have shifted to technology – leaving the recruiter with impossible workloads under the guise of perceived efficiency that, in practice, comes up short.

Like it or no, online apply is a reality and here to stay for the foreseeable future.   That said – here’s a few ideas to game the system and stand out in a sea of applicants.

DISCLAIMER:  You will undoubtedly find recruiters who will disagree and agree with my advice.  I’m using my objective experience on both sides of the house to help Joe Smith understand the process and  reality of job search today.  The goal is to help a few more people successfully land their next gig!   

Here’s the issue:  

Corporate recruiters really want to give you a fair shake, but they are juggling 20-40 jobs at any one time – each with (conservatively) 50-75 applicants just like you.  Thats 1000-3000 applicants they’re trying to screen, evaluate, and service… Bottom line – recruiters aren’t always set up for success and can’t give the customer service they would otherwise like to.

Corporate America has made it incredibly hard for a person to just raise their their hand and say “Hey!  I’d like to work for you!” without jumping through hoops such as:

Step one – Upload your resume.

Step two – Yaaaa…. all the info on that resume you just uploaded?? Were gonna need you to manually enter that all over again in the next 3 pages.   Sorry.

As a result – some companies track a candidate fallout rate as high as 50% from their crappy online apply.  Thats some pretty good talent who said “I’m interested” then walked away after getting frustrated.

So what’s a person to do?

Here’s a few recommendations:

Recruiters all love your cover letters – but they just don’t have time to read them (see issue #1 above).  Awesome story.  Love your passion and purpose.  Recruiters simply do not have time. Soo…..  86 the cover letter. Instead – invest your time in a clear, sharp resume.

You’ve literally got 20-30 seconds to get their attention.   20-30 seconds – for a process that may have taken you 10-30 minutes to complete.  Sorry!  Totally not fair, but it’s just a fact of life.   Be targeted with your resume.  All those words in the job description need to be in your resume too. This is so the robot recruiters that screen and rank resumes for the human recruiters know that you’re a good match and you get ranked higher than the other candidates. Please be honest though… If you don’t have a skill, don’t say you do.   Long story short:  you should be tailoring your resume specifically for every single job you apply for. Recruiters will love you for making their life easier and your resume will have a better shot of seeing the light of day!

Make a connection (but be professional):  You’ve applied – cool!    But time to be proactive.  Who do you know in the company that could be an avocate for you?   Know someone who knows the recruiter?  The hiring manager?  Reach out to them but be professional.   Do it when you truly believe you’re a great candidate.  People – including recruiters and hiring managers don’t like surprises and value honesty from potential employees.  It’s a fine line that’s often the difference between getting an extra look and being deleted forever.   Aka: pestering a recruiter or hiring manager can get you blackballed.

Have a short memory:  job search is hard and without an inside  connection – it can be down right frustrating.   Understand that if you’re applying cold to companies, the ballpark average is 45 job applies will yield one job offer.  Stay positive and stay on top of the details – follow up, say thank you, and stay focused.   Your next job is out there – you just have to weed through the process  and get noticed!

Job search can be a tricky thing, but hopefully these few suggestions make your next job search more successful!

Happy (and stress free) hunting!!


Why it’s so easy to pass the salt!


Hey, can you pass the salt?     Sure!  

Can you drop me at my Dr. Appointment on Friday?     Yep!  

Will you help me move my couch this afternoon?     No prob!   

Hey – I’m looking for a new job; can you keep your eyes open for me? Ummmmm….. Maybe???

Whoa.. what happened? Whats the difference?   Things just got a little bit more complex didn’t they?

I’d love to help, I just don’t know how – it’s too big. Where to start? What should I do?  Oh crap – I forgot to get milk… Whoops the ask just got shelved.   damn it…   I fully intend to “keep my eyes open for you” but 3 weeks later, good will and intentions may still be all you have.  I need help from you so I can help you.

What would happen if you said:   “Hey Jeff I’m on the market and want to get into Medtronic.  I see you know Jim Jones over there and I’d love if you could make an intro for me”.

Now that’s  a specific, direct, actionable request. No ambiguity there!  That person just made it easy for me.  I don’t have to guess where to start.   It’s not too big – it’s an easy ask and we will probably get some resolution.  All it took was a few minutes on LinkedIn, or any social site for that matter, to investigate common connections.  It’s time so well invested.

And so for all areas of life:  Have the courage to ask; but by doing a little background investigating pre-ask, you will make it worlds easier for everyone!

That’s it for the day – have a great week everyone!

How following through helps you follow through.



In November I publically commited myself to Monthly volunteering with a goal of 12 events in 2016.   So far I’m one for one in January, however I can’t take all the credit.  Out of the blue my daughter proclaimed she was having her January birthday party at Feed my Starving Children.   This is a great hands on way to help feed children in depressed areas throughout the world.  Check them out if you’re not familiar – we made an impact and had a great time – all in a 2 hour timeframe! (

Lets wind back the clock to November when I made the volunteering commitment.  Of course this was a no brainier – serving others and having fun – why would anybody not want to do that?  But… I know all too well It’s easy to let life get away from you, and all of a sudden it’s three weeks later and that great plan is still just a plan. I knew I needed a little kick start – and so upped the ante and called myself out online.  It worked!   And by following though; it is now easier to follow though!  We got the ball rollin’.

I’ve always wondered why so many good plans become nothing.  There’s a ton of valid reasons but I’ve seen all too many times – it’s just hard to start.  Now that I’ve started – it’s easier to keep at it.   It’s pretty fun too!

With this first volunteering event, my issues and hesitation revolved around the wisdom of bringing seven 5th and 6th graders to FMSC with me as the sole chaperone.  What if the kids screw off?   What if they hate it and are bored?  All these road blocks are possibilities – but not probabilities.  Side-note: A big thank you to their management for allowing me to blow their recommended 4 to 1 minor to adult ratio out of the water.  They had faith in our group, even if I hadn’t completely bought in yet.

Packaging food also seemed tedious and boring from the outside looking in.  We started slow but found our groove and really started to have some fun competing against other teams.   In the end we packaged 470 bags of dehydrated food.  That’s the equivalent of feeding 13 kids for a year.   Kind of staggering to know that investing 2 hours of your life can have such a lasting impact on a child.

Moral of the story?   Just get out and do it (sorry Nike).  Whether it be professional or personal life – starting is, many times, the hardest part.   This is a lesson I continually have to reteach myself, but I hope I’m getting better!  You’ll succeed more often than you think and even if it goes down in flames there are valuable lessons to be learned.   I’m finding myself looking forward to our next event and just jumping in vs. trying to anticipate reasons I should postpone.

One down and eleven to go…  and I’m looking forward to every single one!